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100% Satisfaction Guarantee

Yellow Brick Road Shop Services
SPECIAL PURCHASING INFORMATION
• Contact Us


• Privacy Policy
• Conditions of Use
• Buying From Yellow Brick Road Shop
• 100% Guarantee
• Shipping
• Rush Service
• Sales Tax
•  Pricing
•  Forms of Payment
•  Substitutions
•  No-Quibble Return Policy
•  Damage or Loss

Buying From Yellow Brick Road Shop
We are parents of children with special needs, therapists and business professionals with 50+ years of experience in this area. At this time, Yellow Brick Road Shop products are available for purchase online or by telephone, mail, fax or e-mail. All prices quoted online at Yellow Brick Road Shop are in U.S. dollars. You can also contact us by telephone at 800.793.7900/201.288.7600. [to top]

100% Guarantee
Your Satisfaction Is Always Guaranteed! Our products are made for institutional use and guaranteed to satisfy for one full year- at a minimum! Our promise extends even further when you buy any FlagHouse-branded products - guaranteed for two years! Only at FlagHouse!

If you are not satisfied with your order, rest assured that we will take care of you. Should you want to return an item, just complete the return form on the back of the packing slip and send it to Yellow Brick Road Shop in resalable condition. A refund of all S&H fees in both directions will be credited to your credit card upon receipt of the items being returned.
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Shipping
Shipping & Handling:
For delivery within the 48 contiguous states, we will add 16% of your order subtotal or a $10 minimum to your purchase price. We will add an additional $50 if your order includes one or more Truck Ship items. The web site and our catalogs specify "Truck" for items that cannot ship by parcel service. If the web site and catalogs specify that "price includes delivery" or "actual freight charges apply", we will bill accordingly (not at 16%). For delivery outside the 48 states, we bill actual freight. Special delivery requests (inside or residential delivery or phone notification), may incur additional charges. For shipments outside the 50 states, consignees are responsible for any local taxes and customs fees at the time of delivery. Call our Sales Representatives at 800.793.7900 / 201.288.7600 for more details. [ to top]

Rush Service: Need it fast? Call our Sales & Service group at 800.793.7900/201.288.7600 for Rush Service when you order any in-stock items before noon, Eastern time. We'll process your order that day, and ship via Overnight or 2-Day Air service for nominal fees (certain conditions apply). [to top]

Sales Tax
Sales tax is collected in the following states- California, Georgia, Indiana, Minnesota, Missouri, North Carolina, New York, New Jersey, South Dakota, and Texas. If you are tax-exempt, we will require on your first purchase, a copy of the actual certificate. [to top]

Pricing
The prices on Yellow Brick Road Shop are in U.S. dollars and reflect prices at the time of publishing and are subject to change. [ to top]

Forms of Payment
To accommodate your payment policies, online payment is by credit card - MasterCard, Visa or American Express. [ to top]

Substitutions
We are constantly updating our web site and products. Pictures and descriptions sometimes differ from the product shipped. When specifications change, we will ship you products of equal or superior quality. [ to top]

No-Quibble Return Policy
Your Satisfaction Is Always Guaranteed! Our products are guaranteed to satisfy for One Full Year- at a minimum! Whenever needed, we will replace, credit, or refund your order to ensure your satisfaction-always!

If you are not satisfied with your order, rest assured that we will take care of you. Should you want to return an item, just complete the return form on the back of the packing slip and send it to Yellow Brick Road Shop. Unless the return item arrived defective or damaged, please return it in resalable condition. A refund of all S&H fees will be credited to your credit card upon receipt of the items being returned. [to top]

Damage or Loss
We do our best to prevent damage or loss of your shipment, and will work with you to resolve any problems that occur. Please help by following these instructions:
1. Upon delivery, please check the receipt to ensure that you received all carton(s)/skid(s) and verify that they appear to be in good condition.
2. You may refuse any shipment that has sustained loss or damage. If you choose to sign for the shipment, have the driver note any damage or loss directly on the delivery receipt, no matter how slight.
3. Keep the item in the original packing carton for inspection purposes and/or possible reshipment.
4. Call Yellow Brick Road Shop Customer Service (in the U.S at 800.793.7900 / 201.288.7600) immediately to report any damage or loss. Carriers may deny claims for damages not reported to them within 14 days of delivery. [to top]

Contact Us
To purchase: 8:00am - 7:00pm (ET) Monday through Friday.
Call us at 800.793.7900 or 201.288.7600. To place your order, please have your credit card or purchase order available.

For all other communications: You are welcome to fax, mail or e-mail us questions, comments or bid requests. We're here 24 hours a day, 7 days a week.

Corporate Office – USA and Outside of North America
By Fax: 800.793.7922 or 201.288.7887
By Mail: 601 FlagHouse Drive, Hasbrouck Heights, NJ 07604-3116
By e-mail: ybrshop@flaghouse.com
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